Privacy and Data Protection Policy
This policy explains what data we collect, why we use it, how we protect it, and the options available to you when using the platform or booking consultations.
Scope of this policy
This policy applies to data collected through MontasirMusa.com, registration forms, purchase orders, consultation bookings, and service-related support and communication messages.
Data we may collect
How we use your data
- Create an account, confirm identity, and manage access to programs.
- Executing orders, processing payments, and sending invoices and important updates.
- Manage bookings, create meeting links, and send reminders and appointment information.
- Providing support, resolving problems, and improving content quality and user experience.
- Protecting the platform and preventing fraud, abuse, and unauthorized access.
- Sending marketing messages only as much as allowed, with the option to unsubscribe at any time.
Privacy of information related to consultations
The client may voluntarily share personal or sensitive information during the consultation or through preliminary forms. We treat this information confidentially and use it only for providing the necessary service and follow-up.
- We do not ask for more information than is necessary for booking or providing the service.
- Consultation details are not published or used in client testimonials without explicit consent.
- Disclosure may only be required when there is a legal obligation or a serious risk that necessitates compliance with applicable regulations.
Payment and service providers
Payments are processed through trusted third-party payment providers. The platform does not typically retain the full card number or security code, but receives necessary data such as transaction status, amount, and transaction ID.
We may use hosting, email, video conferencing, calendar, analytics, backup, and technical protection services, and each provider's access is limited to what is necessary to provide its service.
When do we share or transfer data?
- We do not sell or rent your personal data for advertising purposes.
- We may share the minimum amount necessary with service providers to process payments, reservations, send messages, or protect the site.
- Some data may be processed in other countries depending on the location of the service provider's servers, with reasonable measures taken to protect it.
- Disclosure may be made where there is a valid legal request or to protect rights, security and prevent fraud.
Data retention and protection
We retain data for as long as necessary to provide the service, meet accounting or legal requirements, resolve disputes, and protect the platform. We may also retain limited records after account closure when necessary.
We use reasonable technical and organizational controls, such as encrypted communication, permissions management, backups, and monitoring of login attempts. However, no electronic method guarantees absolute security.
Your rights and choices
- Request to view, correct, or update your basic data.
- Request to delete the account or restrict some aspects of processing, taking into account the records that need to be kept.
- Withdraw consent for marketing messages without affecting messages necessary for ordering or booking.
- To object to or inquire about how your data is used and to submit a privacy-related request.
Updates and communication
We may update this policy as we develop services, change service providers, or alter regulatory requirements. The date of the last update is displayed at the top of the page, and your use of the policy will continue after publication according to the updated version.