01
Acceptance and basic definitions
By using the website, creating an account, purchasing software, or booking a consultation, you acknowledge that you have read, understood, and agree to these terms. If you do not agree to any term, please do not complete the purchase or use the services.
platformMontasirMusa.com website and its pages and digital services.
SubscriberThe person who created an account, purchased software, or booked a service.
The programLessons, exercises, and materials accompanying the journey of conscious trauma recovery.
ConsultationA free or paid one-on-one session can be booked through the platform.
02
Account and platform usage
- Accurate and up-to-date information must be provided, and login details must be kept confidential.
- This account is personal and cannot be shared, sold, or transferred to another person without written consent.
- The account holder is responsible for the activity emanating from him, and he must inform support immediately if he suspects unauthorized use.
- Accounts may be temporarily suspended or disabled for misuse, sharing of content, or circumvention of payment or access systems.
03
Content and intellectual property rights
- All videos, texts, recordings, exercises, designs, logos and files are protected by intellectual property rights.
- It is prohibited to photograph, record, copy, republish, distribute, sell, or make available to others by any means the content.
- The subscription grants limited personal use rights for the duration of the advertised access and does not transfer ownership of any part of the content.
- Appropriate technical and legal measures may be taken if a leak or infringement of rights is proven.
04
The program and the nature of the results
The content is educational and instructional, aiming to support awareness and personal application. Results vary from person to person depending on their circumstances, consistency, and the extent of their attendance and application of the exercises.
- There is no promise of a uniform or immediate therapeutic outcome, and the content is not a clinical medical or psychological diagnosis or treatment.
- In cases requiring specialized or emergency medical or psychological intervention, a qualified health authority should be contacted.
- The delivery time and program components are shown on the offer page at the time of purchase, and updates or supporting materials may be added to improve the experience.
05
Consultations and reservations
- Correct data must be entered, and the date and time zone shown at the time of booking must be adhered to.
- To request a postponement or cancellation, you should contact us at least 24 hours in advance whenever possible.
- Failure to attend without prior notice may result in the session being considered used and its value not being refunded.
- The free consultation offered as part of a personal promotional offer is a one-time offer and is not convertible into cash or transferable to another person except with the approval of the administration.
- If the platform cancels the appointment, the beneficiary has the right to choose an alternative appointment or receive a refund for the consultation fee paid.
06
Payment, Invoices, and Activation
- Payments are processed via the payment methods available on the purchase page, and the process may be subject to the payment provider's terms.
- Automatic activation begins after successful payment confirmation. Manual transfers remain pending until the receipt is reviewed and the order is approved.
- The subscriber is responsible for the accuracy of the invoice data and for ensuring that payment is completed for the same order and that duplicate orders are not created.
- Prices, offers and vouchers are valid according to the terms and conditions announced at the time of use, and the voucher may not be converted into cash value.
07
14-day commitment guarantee
Return Policy and Conditional Satisfaction Guarantee
We want the subscription to be a meaningful and worthwhile decision. Therefore, subscribers can request a full refund within the first 14 calendar days of their subscription activation date if they do not see any benefit or tangible progress despite their continued commitment.
Conditions for accepting a refund request
- The request must be submitted within a maximum period of 14 days from the date of activation of the program.
- Attend or view the available content regularly during the period, and do not just register without following up.
- Perform the required exercises and applications diligently, and provide evidence of commitment or progress when requested.
- Contacting support and explaining the obstacle or reason for not benefiting, and allowing a reasonable opportunity for assistance or correction of any technical or educational problem.
- The lack of progress must not be due to absence, non-application, ignoring instructions, account sharing, or technical conditions specific to the user's device that have not been reported to support.
Upon acceptance of the application
The full amount paid for the program will be refunded via the original payment method whenever possible, and the duration of its appearance is subject to the procedures of the bank or payment gateway.
Requests not covered by the warranty
Applications submitted after the deadline, cases of non-compliance and non-application, or misuse of content, unless the applicable regulations require otherwise.
Accessing the content during the warranty period does not automatically void the right to a refund; the primary criterion is genuine compliance and fulfillment of the aforementioned conditions. Each case is reviewed fairly based on account details and communication with support.
08
Behavior within the platform
- Others must be respected, and one must refrain from abusing, defaming, harassing, or posting illegal content.
- Advertising or promoting other services within the program's spaces without permission is prohibited.
- Offending content may be deleted or the account suspended while preserving the legal rights of each party.
09
Service and responsibility provided
- We make reasonable efforts to keep the platform running, but periods of maintenance or outages beyond our control may occur.
- The platform is not responsible for the consequences of decisions made by the user individually contrary to the guidelines or without consulting a qualified professional when needed.
- In all cases, these provisions shall be interpreted in a manner that does not detract from the rights that may not be waived under the applicable regulations.
